Aftercare for live products
Once an app or website is live it needs regular care: updates, fixes and the occasional emergency. Here is how we look after products, and how to ask for help.
Keep-current care
Monthly updates to dependencies and security patches, plus yearly compatibility work for new iOS and Android versions.
Improve-as-you-go
Keep-current care plus a regular block of improvement time, prioritised with you each month.
On request
No standing plan; we quote for each piece of work when you need it, subject to availability.
Quick triage
Pick what you are seeing for things to check and what to include in your request.
Crashes and freezes
Check the app is up to date and restart the device. In your request, include the device model, operating system version, app version and the steps just before the crash.
Downtime or slowness
Try another network and device to rule out a local problem. Tell us the address, the time you noticed, and any error message shown.
Store rejection
Copy the full rejection message from App Store Connect or Play Console, including any guideline numbers. Do not resubmit until we have looked.
Visual or content problems
A screenshot helps most. Note the page or screen, the device and browser, and what you expected to see.
Tell us what is happening
We read requests Monday to Friday, 09:00–18:00 UK time. Clients with an aftercare plan should also use the channel agreed in their plan. Please do not include passwords or your customers' personal details.